Frequently Asked Questions
Where are your products available for purchase?
Our candles are available for purchase through our site, dyadcandle.com.
Where are your products made?
Our products are made in Los Angeles, CA.
What wax is used in your candles?
As of November 2021, in our YOU + YOURS candle, we transitioned to a coconut wax blend. Earlier this year we decided we wanted to have full control of our raw materials, due to the shortages we were seeing in the industry. So in January of 2021 we started testing wax blends, with several wicks, to find the best combination that would offer a smooth burn and a strong hot throw. After almost 20 iterations we finally settled on a coconut wax blend because we love the luxurious look, feel, and performance and we think you will too!
You can hear more about the wax transition here: https://youtu.be/g1dke9ATDi8
What oil is used in your perfume oils?
We use high quality MCT oil in our perfume oils to nourish the skin.
How long do your candles burn?
Our 10-ounce candles burn for approximately 60 hours
How long do your perfume oils last on the skin?
Our perfume oils stay strong on the skin for an average of 4 hours, although they may last longer. Feel free to re-apply throughout the day as needed.
Are your products cruelty-free?
Yes, we are proud to be cruelty-free and Leaping Bunny certified.
Are your products vegan?
Yes, our products are vegan and do not contain animal-derived products.
Are your products "clean"?
Our products are considered "clean" by our standards and do not contain preservatives, phthalates, sulfates, parabens, synthetic dyes, or formaldehyde.
How strong are your candles?
Part of our mission is to bring you balanced fragrances. Because of that, we'll never have a candle with heavy notes that stand out among the rest. However, we do think all of our candles have a medium to strong hot throw, but of course, strength is subjective.
How do I prevent my wick from smoking?
Make sure to always trim your wick to 1/4 inch before you light it. This will make for a steady flamed and an even burn. See more burning tips here.
Whom should I contact about press inquiries?
For all press inquiries, please email info@dyadcandle.com.
How will I know my order was confirmed and will be shipped?
You will receive an email confirmation of your order within a few minutes and a separate email with tracking info once your order has shipped.
How can I track my order?
You will receive an email confirmation of your order within a few minutes and a separate email with tracking information once your order has shipped. Items are not immediately shipped once tracking information is sent, please allow 1-3 days to process your order.
Where do you ship?
We currently ship to within the US only. Read more about our shipping policy here.
How much is shipping?
| Order Total | Shipping Cost | Shipping Method | Shipping Times |
| $1.00- $99.99 | $7.00 | USPS | 3-5 business days |
| Over $100.00 | $0.00 | USPS | 3-5 business days |
What is the method of shipping?
We use USPS to ship our products.
How long will shipping take?
Please allow 1-3 business days to process your order and 3-5 business days for shipping within the U.S, time may exceed for Hawaii and Alaska. Due to the high volume of orders during product launches and sale periods, we may experience a delay in shipping.
Please note that all products containing alcohol (EDP) need to be Ground shipped, which on average takes five business days for delivery.
What is your return policy?
We currently don't offer returns due to the nature of our products. If your item arrives damaged, please send an email to info@dyadcandle.com and we will happily replace it for you.
Do you offer refunds on damaged orders?
If your order arrives damaged we will replace it for you. If we don't have the inventory to replace a product, you will be refunded for that damaged item.
Do you ship internationally?
No, we currently only ship within the United States.
What do I do if I have an issue with an order?
Please email us at info@dyadcandle.com to get assistance with your order or any customer service related question.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, Shop, and Apple Pay.