Shipping + Returns Policy
Where do you ship?
We currently ship to the US only.
How much is shipping?
| Order Total | Shipping Cost | Shipping Method | Shipping Times |
| $1.00- $99.99 | $7.00 | USPS | 3-5 business days |
| Over $100.00 | $0.00 | USPS | 3-5 business days |
How will I know my order was confirmed and will be shipped?
You will receive an email confirmation of your order within a few minutes and a separate email with tracking info once your order has shipped.
What is the method of shipping?
We use USPS to ship our products.
How long will shipping take?
Please allow 1-3 business days to process your order and 3-5 business days for shipping within the U.S, time may exceed for Hawaii and Alaska. Due to the high volume of orders during product launches and sale periods, we may experience a delay in shipping.
Please note that all products containing alcohol (EDP) need to be Ground shipped, which on average takes five business days for delivery.
Do you ship internationally?
No, we currently only ship within the United States.
Returns
We do not accept returns due to the nature of our products. If your item arrives damaged please email info@dyadcandle.com.
Exchanges
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@dyadcandle.com
Refunds
We do not offer refunds unless your item arrives damaged and we do not have the inventory to replace it. If applicable, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@dyadcandle.com.